Loveursoul reserves the right to withdraw or amend the promotion at any time without notice. Due to high demand and large sales volume we will not always be able to guarantee the colour or style of all the products you have ordered.
All of our credit and debit card transactions are processed using VSP (Protx Verisecure Payment System). are an approved payments solution provider for most major banks or financial institutions such as Lloyds TSB cardnet, Barclays, HSBC, American Express, Halifax and Bank of Scotland. All card numbers are encrypted in using 128 bit encryption. This information is not kept or passed on to us.
CANCELLATION/COOLING OFF PERIOD
7-DAY, 100% SATISFACTION GUARANTEE – As per The Distance Selling Regulations, loveursoul offers a cancellation period of 7 working days, beginning the day after you receive the goods, during which you have the right to cancel your order and receive a full reimbursement of all money paid.
In order to do this, you must provide notice of cancellation in writing and it must be posted or emailed to our stated business address within the cancellation period. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.
GOODS COLOURS & COLOUR REPRODUCTION / WEBSITE IMAGES
It is regrettable that we are not able to provide customers with colour-perfect images of our items on the web site. Customers accept that the photographs we make available on our website are as accurate as possible but are provided for informational purposes only, in order to give prospective customers a guide.
The price you pay will be that specified in the checkout facility on the website. Prices for goods include postage. All prices are inclusive of VAT at current UK rates if applicable .
If you wish to contact us please email us using this form or alternatively you can post at:-